FAQ – Frequently Asked Questions
1. Booking procedure
How do I find out about availability?
Complete the booking form and select “Check availability”.
You can also telephone us for an immediate answer.
Comment effectuer une réservation ?How do I make a reservation?
There are 5 possibilities:
1. Fill in our booking form online (the simplest) or send us an e-mail.
Contact us via our form.
2. Print off the form once you have completed it and fax it to us (+32 2/524 61 43).
3. Contact us by e-mail.
4. Telephone us on +32 2/522 79 35 (written confirmation must reach us the same day).
5. Via your travel agent (we are linked to all international reservation systems).
Do I need to give you my credit card number?
To be able to guarantee your booking, your credit card number and expiry date are necessary. You can also tell us what they are by fax or e-mail.
Will I receive written confirmation from you?
Yes, we respond to all requests. Initially, you will receive an automatic e-mail response as acknowledgment that we have received your message. Then, within 24 hours, you will receive an answer from us (very often the same day).
Will I receive a booking number?
Yes. The confirmation we send you will include all of the detail for your booking.
Print it off and bring it with you on your trip.
How do I modify a reservation that is already confirmed?
It is very simple: all you need to do is connect to the website where you made your reservation and you will be able to change your booking there. If not, simply let us know the modification that you wish to make to your reservation. If it is feasible, we will reconfirm the change to you. Also check our cancellation terms for any changes made within 48 hours of arrival.
2. Payment
Will my credit card be debited before I arrive at the hotel?
No, you have nothing to fear in that regard. It will not be used, because on the day you arrive (check-in), you will make payment by card or in cash. Your card can only be debited if your booking has not been cancelled (no-show), as stipulated in the cancellation conditions.
What methods of payment are possible?
Even if you guarantee your booking by credit card, you can always pay your hotel bill by any other method accepted by the hotel: either in cash (euros), or by credit card. Travellers’ Cheques and Euro Cheques are not accepted. Your change will be given to you in euros.
Which cards are accepted?
We accept:
- American Express
- Diners Club
- VISA
- Eurocard
- MasterCard
I would like the name of my company to appear on the bill.
This is possible, of course, but you need to request it at the time you check in or when making the reservation.
I need two separate bills (one for the accommodation, the other for my telephone expenses).
Yes, this can be done provided you ask us to do so just before we print out your bill at the time you check out and return your key.
3. Cancellation conditions
What are your conditions for cancellations?
Any reservation must be cancelled at least 24 hours (1 day) before the scheduled arrival date. If you do not cancel (no-show) or if you cancel late, the hotel reserves the right to debit the customer’s credit card for the cost of the first night’s stay. Cancellations must be sent to us in writing (e-mail, fax, letter).
4. Room rates
Are your prices per room or per person?
All of our prices are PER ROOM and PER NIGHT – unless stipulated to the contrary.
Can I be sure of benefiting from a weekend rate?
These rates are based on availability. If the hotel is practically full, we reserve the right to stop offering the lowest rates. For that reason, we suggest you make your booking as soon as possible. We will automatically and systematically offer you the best rate available at the time you make your request.
Are service and taxes included?
No. All of our prices are for the room, per night, and do not include taxes and breakfast (unless stipulated to the contrary).
Added to the rate for the room is the mandatory city tax, which is 3€ per night per room.
Breakfast is 7€ per person, to be stipulated to reception at the latest one day in advance.
I intend visiting Brussels regularly. Can I benefit from a reduction?
If this is the case, leave your business card with reception at the hotel so that our sales department can offer you a package suited to your future stays with us. From 50 nights a year or more, it is usually of benefit for you to contact us and ask the question.
5. Confidentiality
Do you retain my credit card number after I depart?
No. That is why this information will always be asked for all subsequent new reservations.
Will my personal details be passed on to any third parties or outside bodies?
No. Only our booking department and accounts service are likely to contact you after your stay, if necessary. We undertake not to pass on any details relating to you.
6. Miscellaneous
Can I arrive before midday?
If you wish to check in and have access to your room before midday, it is preferable to notify us at the time you make your booking. Whatever happens, and depending on availability, we will do our best to accommodate you.
Is it possible to leave luggage at the hotel?
The hotel makes an open and unattended left-luggage facility available to its guests on the days they arrive and depart. Any luggage left with us remains under the responsibility of the person(s) using the facility. The hotel does not accept any liability for the theft, loss or damage to luggage left by guests in the public areas of the hotel. Animals, inflammable products and dangerous items will not be accepted as left-luggage. The hotel reserves the right to refuse any item of left-luggage if it believes it is in the interests of the hotel’s security. Luggage belonging to people not staying at the hotel will not be accepted in the left-luggage facility.
Do you have WiFi?
Yes, we will give you the login and password when you arrive. This service is free of charge.
